Keywords: MBA of Public Administration & e-Government free business administration all business

MBA of Public Administration & e-Government

These are some brief notes on Public Administration & e-Government - 1

Dr.  S.  Maurer,  
MBA Professor

Investment e-Govërnment decisions in the public sector,  whether they involve it or not,  necessarily take place in a context of political and policy influences.  No matter how solid or technically sophisticated an ROI analysis may be,  it will not likely be the sole determinant of an investment decision.  When deciding how to prepare and present an ROI analysis,  therefore,  it is best to take into account all the potential risks that influence the decision process.

e-government is as varied and complex as government itself.  While government is a dynamic mixture of goals,  structures,  and functions that serve mulTIPle and diverse constituencies,  e-government initiatives incorporate technology to improve the way it serves those constituencies.

A strong,  efficient e-government process is practically the definition of resourcefulness.  Put these governance practices to work to maximize the value of your projects and processes.

Quality rather than quantity should be the watchword for your e-government work.  The percentage of people using services online rather than the percentage of services available should be the measure by which the success of the e-government programme is judged.  Therefore,  greater attention should be paid to delivering services,  which are not only attractive,  but also deliver the greatest benefits to citizens.

Any e-government portal offers a varied bouquet of services.  Citizens can apply for the issuance of birth certificates and replace national ID cards,  view their phone and electricity bills,  check for outstanding traffic fines,  renew their driving licenses and apply for entry to state universities.  Tourists,  meanwhile,  can file complaints,  while other features are provided for exporters,  including taxation and customs services.

Getting people back into the democratic process is a huge challenge.  New e-government technology will help to empower people,  encouraging them into and,  strengthening the democratic process.  I believe it is time to put e-democracy on the information age agenda and,  for governments to set out what they mean by e-democracy and how they intend to use the power of technology to strengthen democracy.

The past few years has seen significant growth in the number of e-government services available over the internet.  The potential for the internet to significantly enhance the way that individuals and organisations conduct business with e-government is now more evident than ever before.

The most prominent obstacle to e-government is digital illiteracy,  followed by a lack of well-developed procedures for cooperation between the public and private sector.  In addition,  shortage of funds or lack of public funds for new projects posed significant obstacles to e-government implementation.

Have we achieved the 'benefits' that were used to justify the e-government program? How do we continue to improve our services and build upon the foundations that we will have created?

online service delivery provides enormous opportunities to government,  individuals and business.  For government,  online service delivery presents ways for more efficiently and effectively delivering services to citizens,  while at the same time providing savings.

Unlike most governmental programs,  e-government in the U.S.  was broad based.  The passion of e-government practitioners it came about with the development of the Blueprint for e-government PDF in 2000 and was faciliatated by the Council for Excellence in government .  Hundreds of individuals and organizations from the private sector,  federal,  state and local governments,  NGOs,  academia,  and researchers collaborated to produce the blueprint.

Why do government officials love e-government and hate e-democracy? The answer is implicit in the definition of the question.  e-government uses information technology to make government operate more efficiently,  often by copying techniques first developed in the private sector.  E-democracy uses information technology to make elected officials more accountable to the public.

What is e-government policy? e-government is a national strategy that has been launched to ensure that all local and central government services should be made electronically available in the future years.

e-government means joining up information and services in ways that cut across existing organisational and departmental boundaries.  All organisations find multi-agency working and data sharing difficult.  The successful organisations are the ones that overcome these difficulties.

New technologies are changing the way that law enforcement investigates suspected criminals from tracking e-mails and eaves dropping cellular phone calls.  These examples of e-government,  and many others,  show how it is changing the way we share information,  transact business,  and make decisions.  Lawyers are among the many professionals impacted by these changes.

These are some brief notes on Public Administration & e-Government - 2

Dr.  S.  Maurer,  
MBA Professor

What are the future ë-government trends? Pointing to the future,  one key point came out of the lively discussion from the floor.  Not enough is being done at the moment to bridge the divide between the local politicians and chief officers who have to drive e-government policy and practice,  and the it practitioners who understand the more technical aspects.

By marking out e-government as an activity distinct from health,  education or quality of life,  we promote the idea that implementing e-government is an end in itself.

E-government refers to the systematic use by government agencies of information and communications technologies [such as wide area networks,  the internet,  and mobile computing] that have the ability to transform relations with citizens,  businesses,  and government.  These technologies can improve delivery of services,  including interactions with business and citizens,  and promote efficient management.

E-government is about improving the work of all branches of government,  not just public administration in the narrow sense.

E-government opens up many possibilities for innovating and improving government services.  Many governments are working toward providing citizens with access to information and services 24 hours a day,  seven days a week from the convenience of their home or office PC.  This requires organizing services by the needs of citizens,  rather than by the agencies that provide them.

E-government gives New public management fresh blood.  Not only does information and communications technology provide the infrastructure and software tools needed for a loosely coupled network of governmental units to collaborate effectively,  the infiltration of this technology into government agencies tends to lead naturally to institutional reform,  since it is difficult to maintain strictly hierarchical channels of communication and control when every civil servant can collaborate efficiently and directly with anyone else via the internet.

crm,  regardless of whether it is private sector or public sector - e-government - is far more than a great website or a well-staffed call center.  it is a combination of innovation in processes,  technologies and people that will facilitate excellent citizen support at the same time as cutting the costs of its provision.

E-government promises to make government more efficient,  responsive,  transparent and legitimate and is also creating a rapidly growing market of goods and services,  with a variety of new business opportunities.

The e-government portal will be useful only if the information and services the portal is making accessible are described consistently.  You must care of the way in which government information and services - online and offline - are described now and how those descriptions should be managed over time.  These descriptions are called Metadata.

New public management is a kind of management theory about how to reform government by replacing rigid hierarchical organisational structures with more dynamic networks of small organisational units.

By definition,  e-government is simply the use of information and communications technology,  such as the internet,  to improve the processes of government.

As a cio in charge of an e-government project,  the first step is to define the accessibility of the enterprises and citizens to the e-government services and informations.

The past few years has seen significant growth in the number of e-government services available over the internet.  The potential for the internet to significantly enhance the way that individuals and organisations conduct business with e-government is now more evident than ever before.

e-government can facilitate new forms of collaboration among governments which cut across and diminish such boundaries.  The EuroCities project is an example.  Perhaps in the long term e-government will help to strengthen the identification of citizens.

e-government is a complex task and requires agreement and coordination across agencies and jurisdictions,  and the creation of a technical infrastructure that can sustain the services.  Matters such as sharing of experience,  data and resources must be tested and considered by any e-government agency.

These are some brief notes on Public Administration & e-Government - 3

Dr.  S.  Maurer,  
MBA Professor

The internet is primarily a communications mëdium,  not a space to do things,  other than buy the odd book,  CD or bottle of wine.  And yet there are hundreds of projects up and down the country,  online communities,  pressure groups and learning centres where e-government is happening.

The most prominent obstacle to e-government is digital illiteracy,  followed by a lack of well-developed procedures for cooperation between the public and private sector.  In addition,  shortage of funds or lack of public funds for new projects posed significant obstacles to e-government implementation.

Where then have e-government benefits already been felt by the public? The sharing of information between services,  and making it available to front-line staff in call centres and one stop shops makes one think that,  to date,  the main benefits felt by the public have been indirect,  rather than direct.

Many e-government it investment planning processes now require some analysis of the costs and returns expected from that proposed investment.  Unfortunately,  public sector managers often lack models that can guide them through such analyses.

As a cio in charge of an e-government project,  the first step is to define the accessibility of the enterprises and citizens to the e-government services and informations.

We’re finding a healthy appetite among the world’s government leaders who are eager to embrace e-government,  because they see its enormous potential to help them improve the way they deliver federal services to businesses and people.

Local authorities want to improve customer satisfaction by delivering better services.  crm is a key way to do this.  This site is a gateway to information and knowledge about crm and a set of products that are toolkits and guidelines that can be used for implementation.

What are the future e-government trends? Pointing to the future,  one key point came out of the lively discussion from the floor.  Not enough is being done at the moment to bridge the divide between the local politicians and chief officers who have to drive e-government policy and practice,  and the it practitioners who understand the more technical aspects.

By marking out e-government as an activity distinct from health,  education or quality of life,  we promote the idea that implementing e-government is an end in itself.

e-government it is not a massive information technology [it] project.  Much of it is about establishing common standards across government and delivering services more effectively and providing ways for government agencies to work together,  all using the best technologies that are available.

Technologies like the internet may be changing the way that governments interact with citizens and businesses,  but that's only part of the puzzle.  What happens behind an e-government web site is a fundamental change in the way that government business is being conducted.

it is important that government have a good understanding of the level of Return-on-Investment to date on e-government initiatives,  as well as a method for determining an appropriate Return-on-Investment in the future.

Have we achieved the 'benefits' that were used to justify the e-government program? How do we continue to improve our services and build upon the foundations that we will have created?

The e-government portal will be useful only if the information and services the portal is making accessible are described consistently.  You must care of the way in which government information and services - online and offline - are described now and how those descriptions should be managed over time.  These descriptions are called Metadata.

The final phase of any e-government study examine the Return-on-Investment from implementing online services.  The aim must be to determine a benchmark Return-on-Investment [or other suitable form of measurement] to be used as a guide to assist agencies in future service planning.  Return-on-Investment will encompass not only financial returns,  but also impacts for individual agencies,  government more broadly and users of government services.

These are some brief notes on Public Administration & e-Government - 4

Dr.  S.  Maurer,  
MBA Professor

e-government can improvë efficiency,  increase citizen involvement and help achieve reform – but it is not enough just to open up a website and wait for visitors to start flooding in.

e-government it is not a massive information technology [it] project.  Much of it is about establishing common standards across government and delivering services more effectively and providing ways for government agencies to work together,  all using the best technologies that are available.

Introducing electronic voting is mainly a question of offering a package of electronic services [such as online voting,  egistration,  postal vote application] in line with other online service initiatives.  Of course there are policy questions to consider as well,  such as authentication and security,  but in broad terms,  the act of casting and counting a vote can be considered the service element of the democratic process.

The final phase of any e-government study examine the Return-on-Investment from implementing online services.  The aim must be to determine a benchmark Return-on-Investment [or other suitable form of measurement] to be used as a guide to assist agencies in future service planning.  Return-on-Investment will encompass not only financial returns,  but also impacts for individual agencies,  government more broadly and users of government services.

e-government might enable a citizen to access the form they need to fill out to order a copy of their birth certificate without needing to know that the health Department handles the request.  Other services that citizens want online include renewing a driver's license,  voting on the internet,  filing taxes,  and obtaining park information.

What are the future e-government trends? Pointing to the future,  one key point came out of the lively discussion from the floor.  Not enough is being done at the moment to bridge the divide between the local politicians and chief officers who have to drive e-government policy and practice,  and the it practitioners who understand the more technical aspects.

Effective e-government also means enabling the potential for government services to be delivered in an integrated way.  The aim is to make it as easy and convenient as possible for customers to reach the government service required,  without needing to know who in government provides the service.

As a cio in charge of an e-government project,  the first step is to define the accessibility of the enterprises and citizens to the e-government services and informations.

e-government opens up many possibilities for innovating and improving government services.  Many governments are working toward providing citizens with access to information and services 24 hours a day,  seven days a week from the convenience of their home or office PC.

An e-government key factor… is the implementation phase.  Usually governments underestimate this phase focusing instead mostly on design and development.

To achieve e-government goals,  an e-government program must consider and address three interrelated areas of Policy,  management,  and technology.  Policy greatly outranked management more than 2:1 and technology 4:1 as the priority area of e-government interest.

E-government is about improving the work of all branches of government,  not just public administration in the narrow sense.

New public management is a kind of management theory about how to reform government by replacing rigid hierarchical organisational structures with more dynamic networks of small organisational units.

Quality rather than quantity should be the watchword for your e-government work.  The percentage of people using services online rather than the percentage of services available should be the measure by which the success of the e-government programme is judged.  Therefore,  greater attention should be paid to delivering services,  which are not only attractive,  but also deliver the greatest benefits to citizens.

e-government is as varied and complex as government itself.  While government is a dynamic mixture of goals,  structures,  and functions that serve mulTIPle and diverse constituencies,  e-government initiatives incorporate technology to improve the way it serves those constituencies.